Subscription activation
A paid subscription begins only after the submitted payment is reviewed and approved unless a custom written arrangement specifies a different activation point.
Before payment
Users should confirm the selected plan, daily lead quota, duration, supported workflow and applicable commercial terms before submitting payment. Demo and profile features may be available before payment depending on current platform configuration.
Payment verification
A payment that cannot be verified may be rejected without activating a subscription. Super Admin may request additional transaction information when reasonably required to verify a submission.
Cancellation
Users may stop using the service at any time. Cancellation does not automatically create a refund for a period that has already been activated or consumed.
Refund eligibility
Refund requests are reviewed according to the circumstances of the transaction, applicable consumer law and any written commercial agreement. Examples that may justify review include duplicate payment, an incorrect charge, or failure to activate a paid service after verified payment where Smart Leads is responsible.
A lack of interviews, replies, employment, clients or revenue is not by itself a service failure because Smart Leads does not guarantee those outcomes.
Custom plans
Custom plans may contain specific pricing, duration, allocation or cancellation terms approved by Super Admin. Where those terms differ from the standard policy, the approved custom terms govern the applicable purchase.
Requesting review
Submit billing or refund questions through the Resolution Center with the payment reference and relevant details. Approved refunds, where applicable, are returned using a reasonable available payment method and processing timeframe.